Which Bookmakers Have Live Chat Support?August 6, 2018 11:28 am
A betting company, like any other, is primarily a service company, in that they provide you with… get ready… a service. Did you see that coming?
Part of the service that they look to provide is a customer support and the quicker and easier you can deal with an support related issues the better.
That’s where live chat comes in. It’s my favourite method of support because you can get an instant answer to your query.
You can also use this function to request odds or bets that you can’t find on site which most punters don’t realise… but now you do.
Below is a list of our top rated online betting sites with live chat support for customers – you’re welcome!
Bookmakers With Live Chat Support
*Use either help centre or contact us page to access live chat with above betting sites.
What Is Live Chat Support?
So as we discussed up top, Live Chat Support is one of the fastest and easiest methods of contacting your bookmaker – provided off course, they have an online presence and support live chat. Just check the table above to make sure your bookie offers this service.
With Live Chat, you will normally be asked to enter some basic information such as your name and e-mail address – they will also often ask you to enter your question in advance.
Why do they do this? Well, they want to know your question upfront so that the chat operator who is connected to you knows it in advance, and can begin preparing their answer whilst you are still being connected. This in turn speeds up the whole procedure.
In a nutshell, live chat is essentially like calling up the bookmaker to talk to someone. However, instead of being stuck on hold listening to instrumental versions of ABBA, you talk directly to someone much quicker – and via text.
When To Use It?
So now you have an idea what it is, when is the right time to use it?
Request a bet
Undeniably one of the best ways to utilise Live Chat is when you are seeking odds for a specific bet. As we discussed above, the online operations of bookmakers pride themselves on having a diverse range of bets – but they simply can’t cover them all.
Football transfers is one example. If will find odds on the bigger players moving to the bigger clubs easy enough. If you’ve heard word that Leyton orient are going to smash their transfer record to sign the captain of the Uzbekistan under 21’s, then you will probably need to request odds for that bet. Live Chat is a fast and easy way to do just that.
Bet settlement queries
Online betting is fast and responsive – until something goes wrong. Then it can seem as if you are adrift in a digital sea, the bookie website simply not set up to answer any but the most generic questions.
Live Chat connects you instantly to a human being – a human being who can assist with a range of queries, including assistance with the more nuanced questions around bet settlements.
Forgotten username / password
I hate the amount of usernames and passwords I need to remember. If I want to order a pizza or contact my local council I need to remember the username and password I’ve used for each – and it can be very easy to get them all mixed up and nearly order a stuffed crust double pepperoni when you are actually trying to get a new recycling bin.
The same applies with your account with your favourite bookmaker’s site, so if you forget your log in details, a quick trip to the Live Chat function will normally get that solved for you nice and quick.
Deposit or withdrawal issues
One of the big reasons we all gamble is the money, right? If the winnings were paid out in Smarties instead of cash, there would be an awful lot less of us.
So problems around the money in your account – whether this is depositing or withdrawing can cause headaches. Again, Live Chat will put you quickly in touch with a human being who can assist you.
What Other Support Options Are Available?
In some instances you may not feel like using Live Chat Support. There are also some times when it may be more appropriate to use other channels of communication, such as:
Another great way to request specific bets, and actually one of the more fun ones if they select your bet – and that if is the potential problem here. I can testify that the bookies do not select every tweeted request for odds. Which I told myself was because my bet was so good it was essentially printing money, so they were too scared to take it on. That’s my story and I’m sticking to it.
Tweeting or posting to the old Book of Faces about shoddy customer service can also be a great way to get the bookies to up their game and sort your problems out. Social media is the 21st century version of Watchdog – without having to look at Anne Robinson’s puckered anus of a face.
Can be better for complaints, as you can take the time to cool off and write an even account of what your issue is before making contact. Just like anyone, the bookies are more likely to listen sympathetically to your problem if you tell it to them coolly and calmly – instead of shouting at them and threatening to burn their shop down.
Sometimes you need to have a good shout at someone though.
No, don’t call up and shout at them that’s not going to help. Like Live Support, giving them a call is going to get you in touch with a human who can help you out. Whether this is faster than Live Chat is another question.
The websites of most bookies will include a FAQ section that can be more helpful than you might assume. It can be an idea to give them a quick scan then before calling or connecting to Live Chat – it might even help lower your blood pressure.
By all means hop on your Penny – Farthing and pop down to the Post Office for a stamp. Just don’t be surprised if the 17-year-old intern who receives your letter has no idea how to open this historical relic and simply chucks it into the bin.